# Contact Us
We’d love to hear from you! Whether you have a question, feedback, or need help with our PDF tools, we’re here to assist.
## Get in Touch
### 📧 Email Us
**General Inquiries:**
support@pdflux.app
**Technical Support:**
help@pdflux.app
**Business & Partnerships:**
business@pdflux.app
**Privacy Questions:**
privacy@pdflux.app
**DMCA / Legal:**
legal@pdflux.app
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## Contact Form
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## Frequently Asked Questions
Before contacting us, check if your question is answered below:
### General Questions
**Q: Is PDF LUX really free?**
A: Yes! All our basic PDF tools are completely free with no hidden fees.
**Q: Do I need to create an account?**
A: No, all tools work without registration or login.
**Q: Are my files safe?**
A: Absolutely. All processing happens in your browser. Your files never leave your device.
**Q: What file size can I upload?**
A: The maximum file size is 50MB per file.
**Q: What file formats do you support?**
A: We support PDF, JPG, PNG, DOCX, XLSX, PPTX, and more depending on the tool.
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### Technical Questions
**Q: Why isn’t a tool working?**
A: Try these steps:
1. Clear your browser cache
2. Update your browser to the latest version
3. Try a different browser (Chrome, Firefox, Edge)
4. Disable browser extensions temporarily
5. Check your file isn’t corrupted
**Q: My download didn’t start. What should I do?**
A: Check if your browser blocked the download (look for a notification bar at the top). Allow downloads from pdflux.app.
**Q: Can I use these tools on mobile?**
A: Yes! Our tools work on smartphones and tablets.
**Q: Do you have an app?**
A: Not yet, but our website works great on mobile browsers.
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### Privacy & Security
**Q: Do you store my files?**
A: No. All processing happens in your browser using JavaScript. We never upload or store your files.
**Q: Can you see my PDF content?**
A: No. Since processing is client-side, we cannot see what you’re working on.
**Q: Do you use cookies?**
A: Yes, for analytics and improving user experience. See our [Privacy Policy](/privacy-policy) for details.
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### Business & Licensing
**Q: Can I use PDF LUX for commercial purposes?**
A: Yes, for reasonable personal and business use. For bulk processing or API access, contact us.
**Q: Do you offer white-label solutions?**
A: Yes! Email : business@pdflux.app for enterprise solutions.
**Q: Can I integrate your tools into my website?**
A: We’re developing an API. Email us to express interest.
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## Response Time
We typically respond to inquiries within:
– **24-48 hours** for general questions
– **48-72 hours** for technical support
– **3-5 business days** for business inquiries
*Note: Response times may be longer during holidays and weekends.*
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## Report a Bug
Found a bug or error? Help us improve!
**Email:** bugs@pdflux.app
**Include:**
– Which tool you were using
– Browser and version (e.g., Chrome 120)
– Operating system (Windows, Mac, iOS, Android)
– Steps to reproduce the issue
– Screenshot (if possible)
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## Feature Requests
Have an idea for a new tool or feature?
**Email:** features@pdflux.app
We review all suggestions and prioritize based on user demand!
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## Social Media
Stay updated with news and tips:
– **Twitter:** [@pdflux](https://twitter.com/pdflux) *(coming soon)*
– **Facebook:** [facebook.com/pdflux](https://facebook.com/pdflux) *(coming soon)*
– **LinkedIn:** [linkedin.com/company/pdflux](https://linkedin.com/company/pdflux) *(coming soon)*
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## Office Hours
**Support Available:**
Monday – Friday: 9:00 AM – 6:00 PM EST
Weekends: Limited support
*All tools are available 24/7.*
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## Mailing Address
**PDF LUX**
[Residence SAFA Rue 26 Imm 154 N 25]
[Casablanca, 20400]
[Morocco]
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Thank you for choosing PDF LUX! We’re committed to providing the best free PDF tools online.